This page supplements our privacy policy. Which services receive information depends on the workflow you use and the integrations you authorize.
AI processing
Heedbird uses an AI processing provider for review analysis and response drafting. Our current provider is Anthropic. Information sent may include review text, star ratings, and relevant business context, such as tone preferences. Review text can contain names and other details supplied by the reviewer.
It can also receive a message you type to Heedbird while setting up your business, when we can’t tell which choice you meant, and text you paste into “Paste your own” on our homepage. Please don’t include anything private in either.
The provider and model we use may change. When the company processing this information changes, we update this page before the change takes effect, and provide notice or obtain consent where required before changing how your information is used or shared.
Connected services
- Google: business listing and review access, and permitted owner replies, when you connect Google Business Profile. When you set up from this website, Google Maps Platform also receives what you type into the business search, and Google handles the sign-in.
- Meta / Facebook: approved quote-card images and captions sent to your configured Facebook Page when you enable publishing.
- Telegram: the messaging app where review cards are delivered. Reviews that need your decision (review text, star rating and reviewer display name), suggested replies, and notices of actions taken are sent to the chat set up for your business, and your decisions come back the same way.
- Our web host: serves this website and keeps the short-lived setup records described in the privacy policy.
These services are used for the functions described in the privacy policy. Listing a service does not mean every website visitor’s information is sent to it.
Questions and deletion
For questions about processing for your business, email hello@heedbird.com. To request removal of stored information, follow our data deletion instructions.