Questions we hear most.

How it works

What does Heedbird do?

Heedbird reads what your customers say and works out what each one needs. It writes a reply in your business’s voice, brings you anything that needs a decision, and keeps a record of what was done.

Will the replies sound like a template?

No. Each reply is written for the review in front of it, using your business details and preferred tone. When you edit a suggested reply, Heedbird uses that to improve the next ones.

Which platforms does it work with?

Google reviews today. If you want, Heedbird can also prepare highlights from your best reviews to share on your Facebook Page, each one approved by you. More sources are in development. See integrations for details.

Staying in control

Does Heedbird post replies without asking me?

Only if you allow it. When you start, every reply waits for your approval. Once you’re happy with what you’ve seen, you can let Heedbird answer routine 4- and 5-star reviews on its own. Mixed, negative or sensitive reviews always come to you first.

How will I know when Heedbird needs me?

Heedbird contacts you directly when a review needs your decision. You see the review, why it was flagged, and a suggested reply, and you can approve, edit or skip it.

What happens with negative reviews?

They come to you. Heedbird suggests a calm, specific reply and explains what it noticed, but nothing is posted until you decide.

Can I stop it?

Yes, at any time. You can switch off automatic replies, pause Heedbird, or disconnect your account completely. Replies already posted stay public on Google until you remove them there.

What will Heedbird never do?

• Make judgments about an individual’s conduct, performance or employment.
• Spend money without your approval each time.
• Say anything your business couldn’t stand behind.
• Claim results it can’t show.

Getting started

Do you need my Google password?

No. You connect through Google’s own sign-in, which gives Heedbird permission to manage your reviews and nothing else. You can remove that permission from your Google account whenever you like.

What does it cost?

It depends on your business. We’ll talk it through with you before anything is connected.

What happens to my data?

We use it only to provide Heedbird to your business. Our privacy policy explains what we store and why, and you can ask us to delete it at any time.

How do I start?

Request an analysis with your business’s Google link, or email hello@heedbird.com.