You can request deletion without creating a Heedbird account. These instructions cover website requests, early-access signups, sign-ups started on this website, and data held by Heedbird for connected business accounts.
If you signed up on the website but didn’t finish, email us and we’ll delete the sign-up record.
Request deletion
- Email hello@heedbird.com with the subject “Heedbird data deletion request”. Use the email address associated with your request or business, where possible.
- Tell us whether the request concerns an analysis request, early-access signup, Google Business Profile, or Facebook Page. Include the business name and public profile or Page URL if relevant.
- Say whether you want a particular record removed or all data associated with your business removed. Do not send passwords, access tokens, or identity documents.
We may need to verify that you control the relevant account before deleting business data. We will respond by email about the scope and progress of your request, and confirm completion or explain any information that must be retained and why. Deletion is not instant; we will confirm by email once it is complete.
What the request covers
Depending on what you used, this includes request details and notification copies, early-access contact details, stored reviews and reply drafts, business configuration, Google credentials, Facebook Page identifiers and credentials, social drafts, and associated action records. Tell us if you only want to leave the early-access list.
You can also request correction or deletion of business context used for personalization, including stored preferences, feedback, approved edits, and recorded outcomes.
Revoke access at the provider
For Google, open your third-party connections, select Heedbird, and remove its access. For Facebook, review Business Integrations and remove Heedbird if listed. If your Page connection was configured separately, contact us to disconnect it and revoke the relevant Page access in Meta’s settings.
Revoking access stops future authorized API access; it does not delete copies already held by Heedbird. Request deletion separately using the instructions above.
Public content and other providers
Deleting Heedbird’s stored records does not remove original reviews, replies, or posts already published on Google or Facebook. Manage those through the relevant platform. Data held independently by those platforms is subject to their own controls and policies.
See our privacy policy for data use and sharing details.